Vacante de Empleo en Alorica Dominicana

La empresa Alorica Dominicana requiere personal para trabajar de inmediato. Alorica  tiene un puesto de trabajo para ti. Si estas interesado en pertenecer a esta gran familia, aplica a la vacante de trabajo que tenemos disponible pulsando el botón que esta mas abajo. Alorica esta ubicada en República Dominicana

Vacante disponible

  • Operations Manager

Description Job

Performs difficult management level work overseeing broad aspects of a client program(s) at call center facility. Exercises broad oversight over 50 – 250 + subordinate personnel.

Job Functions

  • Daily Program Operations Management.
  • Staff Development, Mentoring.
  • Daily Progress Reporting.
  • Budget and Fiscal Management of Program.
  • Quality Assurance/Process Improvement.

Key Job Responsibilities

  •  Enforce daily service objective performance goal of 95% – 100%
  • Enforce development of supervisor team to including establishing performance expectations, training, coaching, and performance appraisals.
  • Ensure performance goals and met to pre-established expectations.
  • Manage and monitor project start-up, assessing needs, design and development.
  • Implement innovative approaches to maximize efficiency and profitability.
  • Oversee and review the daily IT process to ensure that results are reported accurately.
  • Monitor and report on project and program results.
  • Maintain effective levels of communication at all levels of all pertinent information, to include corporate and/or client objectives, performance outcomes and expectations, etc.
  • Oversee efforts to address problems related to program performance.
  • Develop and manage all support staff working with Operations.
  • Ensure Quality Assurance feedback is obtained by all telephone representatives for training and quality improvement purposes.
  • Administer performance appraisals and corrective action as required.

Minimum Education And Experience

  • Bachelor’s degree required or related equivalent experience.
  • Extensive experience in project management and operations management in a customer service or call center environment.

Knowledge, Skills And Abilities

  • Client advocates with strong customer service skills.
  • Excellent interpersonal skills.
  • Ability to manage numerous programs requiring attention to detail.
  • Flexibility and versatility in problem analysis and resolution.
  • Ability to communicate across functional lines particularly as regards database development.
  • Demonstrated knowledge of interviewing and selection process.